Lifetime Warranty
At Casca, we offer a Lifetime Warranty on the plating of all our demi-fine (anti-tarnish) jewellery—so you can wear your favorite pieces freely and confidently, just the way you like!
How to Make a Warranty Claim:
- Take a clear photo of the tarnished item.
- Email us at support@thecasca-in.preview-domain.com with your order number, photo, and claim details.
- Self-ship the product to our official address:
D6, Vasant Kunj, New Delhi 110070
- Share the courier tracking (AWB) number with us.
- Once we receive and assess the product, store credit will be issued as per the terms below. This credit is valid for 6 months from the date of issue.
Store Credit Terms:
- 0–6 months from purchase: 50% of the invoice value
- 6–12 months: 25% of the invoice value
- After 12 months: 15% of the invoice value
Warranty Exclusions:
- General wear and tear or breakage
- Resizing or alterations by third parties
- Damage or loss of zirconia/crystals due to mishandling
- Luxury handcrafted sets are not covered under this warranty
Jewellery Care Tip:
CASCA jewellery is made to be enjoyed every day. No special rules—just wear it your way!
Breakage Warranty: We’ve got you covered even in case of accidental breakage:
Redeemable online within 6 months.
Get 15% of the product value as Palmonas Cash if your item breaks during use.